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Support

Whether you’re a new customer buying a starter model standard machine or an old, experienced customer using multicolor servo printers, our team is with you to ensure your success.

Customer Service Technical Support Troubleshooting Art Requirements Video Library Literature Library White Papers

Customer Service

Need Support?

Whether you’re restocking your ink, need parts, or looking for general information regarding our products, SDS and TDS sheets—or need a quote—our team is ready to assist with fast, reliable service.

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Technical Support

Your Trusted Partners

After the process of building and configuring your custom/standard machine has been completed, your relationship with Engineered Printing Solutions (EPS) has only just begun. We pride ourselves on customer training and lifetime, toll-free technical support. You’ve made an investment in a printing machine to help you streamline your manufacturing process and grow your business. In order to maximize your return on investment, proper training of your staff and assistance with troubleshooting are both critical.

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We provide comprehensive, hands-on training to help you reach a high comfort level operating your new machine. Whether it’s at your facility or ours, EPS’s highly experienced technicians will work with you to achieve the level of skill and confidence necessary to get the most out of your machine. In most cases we will enable you to be up and running in less than a day. At EPS, we will always go above and beyond to provide you with a “hand-held” technical support experience, having your issue addressed and resolved as if we were sitting right next to you.

We are always here for you if and when you experience any issues with your machine. At EPS we make full use of modern technology to assist you far beyond traditional phone support. We leverage remote control, desktop sharing software (TeamViewer), as well as video conferencing via Skype whenever necessary.

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Got a Quick Technical Question? Want to Open a Support Ticket?

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Product Resources

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Troubleshooting Guides

In our Resource Library, you’ll find downloadable troubleshooting guides to a variety of common issues that may arise during your production cycle.

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Video Library

Watch videos of our pad print and industrial inkjet machines in action in our Resource Library or our official Engineered Printing Solutions YouTube channel.

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Literature Library

We’ve provided the following links for more detailed information on our ordering process and products, along with an assortment of articles with helpful information to inform your print production cycle.

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Questions about how to prepare and submit your artwork? We have answers!

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White Papers

Explore our white papers to dive deeper into the technologies, insights, and innovations shaping industrial printing.

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