Home » Support

Your Support Hub

Support

Whether you’re a new customer buying a starter model standard machine or an old, experienced customer using multicolor servo printers, our team is with you to ensure your success.

Customer Service Technical Support Troubleshooting Art Requirements Video Library Literature Library White Papers

    • Customer Service

    Need Support?

    Whether you’re restocking your ink, need parts, or looking for general information regarding our products, SDS and TDS sheets—or need a quote—our team is ready to assist with fast, reliable service.

    Contact our Customer Service Team

    Technical Support

    Your Trusted Partners

    After the process of building and configuring your custom/standard machine has been completed, your relationship with Engineered Printing Solutions (EPS) has only just begun. We pride ourselves on customer training and lifetime, toll-free technical support. You’ve made an investment in a printing machine to help you streamline your manufacturing process and grow your business. In order to maximize your return on investment, proper training of your staff and assistance with troubleshooting are both critical.

    Request Technical Support See Troubleshooting Guides

    We provide comprehensive, hands-on training to help you reach a high comfort level operating your new machine. Whether it’s at your facility or ours, EPS’s highly experienced technicians will work with you to achieve the level of skill and confidence necessary to get the most out of your machine. In most cases we will enable you to be up and running in less than a day. At EPS, we will always go above and beyond to provide you with a “hand-held” technical support experience, having your issue addressed and resolved as if we were sitting right next to you.

    We are always here for you if and when you experience any issues with your machine. At EPS we make full use of modern technology to assist you far beyond traditional phone support. We leverage remote control, desktop sharing software (TeamViewer), as well as video conferencing via Skype whenever necessary.

    Request Technical Support

    Got a Quick Technical Question? Want to Open a Support Ticket?

    Use this form to contact our team!

    Product Resources

    Lorem ipsum dolor sit amet consectetur adipiscing elit volutpat gravida malesuada quam commodo id integer nam.

    Contact Us.

    Troubleshooting Guides

    In our Resource Library, you’ll find downloadable troubleshooting guides to a variety of common issues that may arise during your production cycle.

    Explore the Library

    Video Library

    Watch videos of our pad print and industrial inkjet machines in action in our Resource Library or our official Engineered Printing Solutions YouTube channel.

    Explore the Library

    Literature Library

    We’ve provided the following links for more detailed information on our ordering process and products, along with an assortment of articles with helpful information to inform your print production cycle.

    Explore the Library

    Questions about how to prepare and submit your artwork? We have answers!

    Learn More

    White Papers

    Explore our white papers to dive deeper into the technologies, insights, and innovations shaping industrial printing.

    • The Shift in Direct-to-Object Printing

      Explore our latest white paper on how single-pass UV inkjet technology is transforming direct-to-object printing. Learn about ROI, set-up cost savings, and how to make DTO work for you.

    • Investments in Digital Printing: 5 Factors to Evaluate

      Considering an investment in digital manufacturing technologies prompts the question – is now the right time to invest? Rather than arriving at a yes or no answer, we examine the factors to consider when making this decision. Read all about it in our FREE download.

    • Direct-to-Object Digital Decoration: Practical Considerations

      After many years of working with customers who approach us for a specific printing application, we at Engineered Printing Solutions have learned some very costly lessons. We would like to share some of these lessons with current and future inkjet users so that others may learn from our missteps and avoid repeating the same errors.
    Explore All White Papers