Customer Service

Need Support?

Whether you’re restocking your ink, need parts, or looking for general information regarding our products, SDS and TDS sheets—or need a quote—our team is ready to assist with fast, reliable service.

Just let us know what you need, and we are happy to help! Please contact our customer support team by filling out the form on this page.

Call Customer Service to Request Support

(800) 272-7764

How EPS Builds a Complete solution

EPS Differentiators

Our Engineering Process Why Partner with EPS

Customization & Innovation

EPS specializes in providing precision-engineered printing solutions that cater to a range of industries with complex, custom printing needs.

Quality & reliability

EPS is focused on delivering high-quality, reliable printing solutions, emphasizing attention to detail and robust technology.

Customer-Centric Approach

We aim to provide tailored solutions and a high level of customer support to ensure the best outcomes for clients.

  • Service with a smile personified.

    Meet Julie.

    Julie makes everyone feel like their call is her number one priority. From general questions about product and service offerings to specific technical issues, she’s eager to help find solutions that optimize and accelerate your production. Julie says, “I love being there for our customers and making sure they’re connected to the people and resources they need as quickly as possible.”
    Julie
    Inside Sales Manager

Here to Answer Your Questions

Frequently Asked Questions

Whether you’re a new customer or an existing experienced customer, we are here to support you with your ordering and quoting needs.

Browse Resources Contact Us

  • UV-LED flatbed inkjet printers offer speed, flexibility, and energy efficiency. Discover how this technology works and where it excels.

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  • With so many options available, selecting the right printer can feel overwhelming. This guide breaks down what to consider so you can choose with confidence.

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  • Drop-on-demand technology is at the heart of modern inkjet printing. Learn how it works and why it offers precision, efficiency, and control.

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  • A washed-out image is a common frustration in printing. Discover what causes this issue and how small adjustments can restore bold, clean results.

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  • Proper ink disposal protects both your team and the environment. Learn best practices for handling and disposing of ink safely and responsibly.

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  • Timing matters after surface pre-treatment. Find out how long you have to print—and why waiting too long can affect adhesion.

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  • Ink viscosity impacts every print you run. See how a viscospatula helps maintain consistency and why it’s an essential tool in pad printing.

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  • Worn ceramic rings can quietly degrade print quality over time. Learn the warning signs that tell you it’s time for a replacement.

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Continue Exploring

Access training, troubleshooting, documentation, and expert guidance designed to keep your equipment running at peak performance for years to come.

  • Troubleshooting

    Whether you’re a first-time customer investing in a standard model or a long-time customer operating advanced multicolor servo printers, our team is here to support your success every step of the way.

  • Custom Machine Automation Design & Robotics

    We design and engineer innovative product marking and handling solutions tailored to your application—delivering greater flexibility, faster throughput, and a competitive edge through advanced R&D and close collaboration.

  • Color Technology

    Whether it is a pad printing or digital ink application, we can help you select the most effective formulation.

  • Services

    Tell us your goals and our engineering team will work with you to achieve them.