TEchnical Support
Troubleshooting
Whether you’re a first-time customer investing in a standard model or a long-time customer operating advanced multicolor servo printers, our team is here to support your success every step of the way.
Troubleshooting Guides
Our relationship with our customers is just getting started with the purchase of a machine. Every machine purchase includes installation and training with a field technician.
Blurred or Sharpness Problem
Learn how to diagnose and correct common causes of blurred or soft images to restore crisp, precise print quality.
Color Transfers Between Pads on Multi-Color Jobs
Use this guide to identify why colors may be unintentionally transferring between pads and how to prevent cross-contamination in multi-color printing.
Distortion in Printed Image
Review this resource to understand the sources of image distortion and the adjustments needed to achieve accurate, consistent prints.
Fine Lines Begin to Close Up
Explore solutions for restoring fine-line detail when thin lines begin to fill in or lose definition during printing.
Hairs on Edges of Images
This guide helps you pinpoint the causes of unwanted “hairy” edges or feathering and provides steps to eliminate them.
Image Appears Blotchy
Use this document to troubleshoot blotchy or uneven print areas and improve overall ink application and consistency.
Ink Does Not Meet Adhesion Requirements
Consult this resource to diagnose adhesion failures and optimize surface prep, ink choice, and process settings.
Ink Sticks to Pad Surface
Find out why ink may remain on the pad rather than transferring correctly—and how to resolve the issue for clean, reliable prints.
Misregistration of Colors on Multi-Color Printing
Review this guide to correct color alignment issues and achieve precise registration across multi-color jobs.
Opacity of Ink is Poor
Learn how to improve ink opacity by adjusting materials, process parameters, or ink selection to achieve stronger coverage.
Small Pinholes Are Apparent
This resource explains the causes of small pinholes in the print and provides steps to eliminate them for smoother, uniform coverage.
Smudged Image
Use this guide to troubleshoot smudging caused by improper ink transfer, curing, or handling—and restore sharp, durable prints.
Uneven Ink Thickness
Explore the factors that lead to inconsistent ink thickness and learn how to achieve smooth, even deposition across the print area.
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Frequently Asked Questions
Whether you’re a new customer or an existing experienced customer, we are here to support you with your ordering and quoting needs.